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How a Single Postcard Increased Sales

Written By More Vang

July 18, 2020

Email is no longer the panacea it once was. Intelligent filtering and increasing volume means less emails reaching less prospects everyday.

Buddy’s Home Furnishings is a nationwide rent-to-own furniture store with locations across the country. They were using email-only Marketo Engage Smart Campaigns to reach out to customers who were coming to the end of their rental terms. The goal of the promotional retention campaign was to get those customers to buy something new once they finished making payments on their current rentals.

While this email-only campaign enjoyed some success, the number of unopened emails made it clear that they could do a lot better. 

ROI Amplified, the Digital Marketing Agency that had designed and created the Marketo Engage campaign, discovered Banjo’s print marketing automation capabilities through the Adobe Exchange Marketplace. And they immediately saw its potential. They decided to run a test campaign to see if triggered direct mail would give them a lift in results.

Once the customer journey had been established, an integrated campaign was mapped in Marketo. Using flow steps, an unresponsive email triggered a postcard. For the first mailing they kept it simple, adding just one customized postcard that went out to the unresponsive email customers. The card was a generic offer and only personalized with the customer’s name, address, and local store information. They ran that against another group of customers that only received the original email sequence. With custom objects, ROI Amplified tracked in-store responses into their CRM and into the Marketo Engage campaign.

After just a few months, the results were more than impressive. Buddy’s experienced “significantly more sales” from just that one simple postcard.

Encouraged by such a good return from such a modest print marketing addition, ROI Amplified has now rolled the personalized postcard out to all 300 rent-to-own locations nationwide. And it’s exploring even more sophisticated ways to get the most out of future campaigns with more highly customized print marketing.

“We believe in a fully integrated marketing approach with our clients and partnering with Banjo has been a dream. I can’t recommend them enough for not only their expertise but also their ability to deliver.”

Zack Bowlby,
CEO, ROI Amplified